FAQs

What are generic drugs?
When a drug company first invents a particular drug that company is the only one allowed to make that drug for a certain limited time. After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug is called a brand name drug. Brand name drugs and their generics are IDENTICAL in terms of active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient, which works exactly in the same way.

Are the generic drugs that you Buy are safe?
Generic drugs are just as safe and effective as their brand-name counterparts. Overseas pharmaceutical manufacturers make our products with US-FDA approved manufacturing facilities. These are the very company that manufactures the drug that goes in to the making of the world's best-selling brands in US and Europe. In the new global economy, manufacturing is increasingly being outsourced to overseas facilities of parent companies and any new advances in manufacturing technology are invested in to these overseas facilities. Our generic drugs are manufactured with the Good Manufacturing Practices (GMP) stipulations laid down by the US FDA.

Is there a difference in quality between your generic drugs and the brand-name?
There is no difference, In terms of the molecular structure, bioavailability and therapeutic efficacy. This is because we source our generics from blue-chip manufacturers with US FDA Approved manufacturing facilities.

Is this legal?
There are different laws in different countries for import the drugs for personal use. US FDA regulations allow for the importation of personal medication required for 90 days period. US residents have been importing from Canada or travel to Mexico for purchase the drugs all the time. World-class generic drugs are now within reach of every body. Most EU member countries also allow you to import drugs for a 90 days personal use.

How can you afford to offer such low prices?
Quite simply, world-class manufacturers referred by our service reside in countries where the law covers only process patents, not the products themselves. What it means is that it's perfectly legal to manufacture, medicines in some countries despite its pending patent in the United States. These companies have world-class, US FDA approved facilities, and they manufacture and sell the generic drug equivalents to US and European standard very low prices. Add to that the fact that we run an efficient operation using cutting-edge inventory and supplier software to keep overheads low. In fact the only way we could offer even lower.

Do I need a prescription?
It is advisable to send prescription by scan image or by mail. However, if it is not available, Patients are required to complete an online Prescription form prepared by medical professionals and self declaration form(to attach with the shipment). Upon physician’s approval, a prescription will be filled by a licensed pharmacy and shipped to you.

Is there a limit on how much I can buy? And do the pharmacies ship internationally?
Yes, you can purchase up to a 90 days supply for each of your medications, However max. Quantity can be ordered in a single transaction is 540 pills And yes we ship World wide.

How long will it take to get my order?
Shipping of drugs is made within 2-3 business days of the order and you will receive your order by your local Courier/ postal service within 5-8 business days under EMS express delivery option and within 10-15 business days under Free shipping option from the date of order in normal conditions. You can track your package with the tracking number provided after shipping from our end. However under free Shipping option, at present Tracking facility is available for the shipment to USA only.

Are there ANY hidden costs? Please explain the total cost I would have to pay.
There are no hidden costs. All that you pay is: Cost of the Drug only under free shipping option and Cost of the Drug and Shipping Charges under EMS Express Delivery option. There is NO import fee, NO processing fee, NO consultation fee, NO registration fee, or any other hidden costs. There is simply NO OTHER COSTS involved.

What are the payment options available?
We accept all major credit cards.

Is it safe to use my credit card?
Absolutely, we have taken every precaution to make your transaction is secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer).

What is your refund policy?
You will be refunded in full In the event that you do not receive your order within 30 days of your date of order. You will have the option of getting a reshipment or a refund. If your order was split up, and one or more of the shipments is missing 30 days or more from the date of order, we will reship the missing part(s).

We are unable to accept returned prescription orders due to federal law.

How do I contact your Customer-Service?
Login to "My Account" and click on "Customer Service", and choose "Open a new enquiry". All enquiries are answered between 4 to 24 hours, excluding Sundays.